Privacy Policy

At ShopForUrAuto, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Refunds & Returns Policy below to understand how the process works. If you have any questions, contact us at [email protected].

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• You must initiate the return within 30 days of receiving your order.
• Proof of purchase (e.g., order number or receipt) is required.

Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged. Please check the product description for details.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact our customer support team at [email protected] to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Include the RA number on the outside of the package.
4. Ship the item to the address provided by our team.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved:

• Refunds will be issued to the original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you received a defective or incorrect item, we’ll gladly exchange it for the correct product. Please contact us at [email protected] to arrange an exchange.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem and provide a replacement or refund.

6. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged:

• Personalized or custom-made products.
• Items marked as “final sale” or “non-returnable” on the product page.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

1. Check your bank account or payment provider to ensure the refund hasn’t been processed.
2. Contact your credit card company, as it may take additional time for the refund to appear on your statement.
3. If the issue persists, contact us at [email protected] for assistance.

8. Cancellations

If you need to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations are only possible if your order has not yet been shipped.

9. Contact Us

If you have any questions about our Refunds & Returns Policy, please reach out to our customer support team at:

• Email: [email protected]
• Phone: [Insert Phone Number]
• Live Chat: Available on our website during business hours.

We’re here to ensure your shopping experience with ShopForUrAuto is seamless and satisfying!